Terms & Conditions
ARTICLE 1 – OBJECT
This document (General Terms of Sale) defines the terms and conditions applying to sales concluded between, on the one hand, any person visiting the site yuso.brussels, hereinafter referred to as the user(s), and, on the other hand, the company Zanzali SRL, registered with the CBE under the number 0887 515 950, and having its registered office at avenue de Messidor 105 – 1180 Brussels, Belgium, the owner of this site.
These terms cover the website and related services in the Belgium and Worldwide. Consequently, by accessing and using the site yuso.brussels, users agree to comply with all the terms and conditions specified herein. Users should note that these terms and conditions might be updated at any time. Therefore, they should consult this page regularly in order to apprise themselves of any changes made to the said terms and conditions.
No person considered as incompetent, in particular within the meaning of articles 1123 and following of the Civil Code may under any circumstances purchase items on this site.
ARTICLE 2 – ORDERS
The products offered for sale on the site yuso.brussels are leather bags and accessories. The characteristics of the each product are defined as far as possible by yuso.brussels on the web page of each product (typefaces, illustrative photographs, etc.), which enables users to familiarize themselves, before placing a firm order, with the essential characteristics of the bag or accessory that they order. Users acknowledge that their acceptance is based on these descriptions. Any claims concerning the nature of items must relate to the product’s descriptive sheet.
The ordering process is as follows:
- Choice of items and their essential characteristics;
- Added to basket;
- Validation of the basket’s content;
- Logging in to the site www.yuso.brussels, if the user is not already logged in;
- Choice of delivery method;
- Choice of means of payment and acceptance of the GTS;
- Payment validation.
During these various stages, users may view the details of their order and its total price and also correct any errors, if necessary, before confirming the order.
Confirmation of the order implies the user’s acceptance of these terms of sale, his or her acknowledgement that he or she has read them in full and agreement to waive the application of any other terms and conditions. All the data provided at the time that the order is placed and its confirmation shall constitute valid proof of the transaction.
Once an order has been validated on the site, the user acknowledges that his or her acceptance constitutes a firm and irrevocable commitment: the sale is considered to have been completed and its payment is immediately due by the user. The user is therefore is no longer entitled to correct, exchange or return the item(s) ordered (in particular in the case of an error of size or text).
Yuso.brussels will then send an e-mail confirming the order. This e-mail only confirms receipt of the order by yuso.brussels.
Yuso.brussels will inform the user by e-mail when each item is ready to be shipped. None of these e-mails shall constitute acceptance of the order. No sales contract shall exist between parties until yuso.brussels has confirmed by e-mail that the products ordered have been dispatched to the user, and only the items listed in the e-mail confirming dispatch shall be covered by the said contact.
Yuso.brussels reserves the right to cancel or refuse any order from a user with whom a dispute may exist regarding payment for a previous order or who, in Yuso.brussels’ opinion, may represent a risk.
Yuso.brussels undertakes to meet orders placed on its site subject to stock availability. If one or more items ordered are not available, yuso.brussels undertakes to inform the user promptly of their non-availability and, if applicable, to reimburse the user within not more than 30 days after payment of the amount due. The user’s order will then be automatically cancelled.
ARTICLE 3 – PRICES
All prices indicated on the site yuso.brussels are expressed in Euros, inclusive of all taxes, excluding any delivery charges.
The prices of the items proposed on yuso.brussels are valid for 24 hours after their publication on the site. Products are billed on the basis of the prices in force at the time the order is placed.
The price is payable in full in a single payment.
Products shall remain the property of yuso.brussels until payment in full has been received.
Yuso.brussels shall do everything possible to ensure that all the details, descriptions and prices, which appear on its site, are accurate, but errors may occur. If an error is noted in the price of items that the user has ordered, yuso.brussels shall inform the user accordingly as soon as possible by e-mail and shall offer him or her the possibility to re-confirm the order at the real price or to cancel it.
Payment is due by the user immediately after the order has been placed. Users then pay for their order using the Paypal Payment Services system. Orders will be processed upon receipt of Paypal Payment Services approval, in accordance with the procedure described in article 4.
Users can obtain an electronic bill from the site. To that end they must specify the electronic address to which the bill is to be sent.
VAT payment conditions:
Unless stipulated otherwise, the prices indicated on the site include VAT at the Belgian tax rate.
- Items dispatched to Belgium:
Consumers and businesses: the sale includes VAT at the Belgian rate of 21%.
- Items dispatched to another European Community country:
Consumers: the sale includes VAT at the Belgian rate of 21%.
Businesses: the sale is exclusive of VAT (provided that a valid intra-community VAT number is provided).
ARTICLE 4 – PAYMENT ARRANGEMENTS
The site has chosen to receive payment by credit card via Paypal Payment Services, a secure payment system which encrypts all the information relative to the use of cards during online payment transactions via the site.
The following cards are accepted: Visa, MasterCard/Eurocard or Bancontact, Maestro. The online payment page requests users to enter their card number, its expiry date as well as the card’s security code (3 digit number on the back of the card).
The site shall incur no liability for the consequences of the use of credit cards (fraudulent or other), which might be made by third parties, including via intercepted messages.
Once the order has been completed, users are redirected to Paypal Payment Services' secure site in order to finalise payment of the full amount of the order. This system guarantees the confidentiality of the payment data (in particular credit card numbers) because the site is never aware of the user’s credit card number, which is received by the financial institution in encrypted form. The site receives a certificate issued by Verisign, which confirms the reality of the existence of Paypal Payment Services and the use of an SSL certificate for the encryption of confidential data.
Once payment has been accepted and confirmed, Paypal Payment Services checks and executes the payment.
ARTICLE 5 – OWNERSHIP-RISKS
Ownership of products is transferred only after receipt of payment in full of the product price, irrespective of the delivery date.
In the case of items sold to a consumer (within the meaning of the Belgian law of 6 April 2010 on market practices and consumer protection), the risk is transferred at the time the product is delivered to the user.
In the case of sales to a business, the risk of loss is transferred to such clients as soon as the parcel is handed to the carrier.
The date indicated on the delivery document constitutes valid proof of the delivery date.
ARTICLE 6 – DISPATCH AND DELIVERY
Following your order confirmation, yuso.brussels will automatically send an information email to the customer.
Following this email, the order will be prepared and shipped by yuso.brussels and shipped a soon as possible, within a maximum of 30 days following the confirmation email (time estimates are subject to payment validation and stock availability). A new email will be sent once the package is dispatched by yuso.brussels.
The products will be delivered to the address provided by the customer during the order proceedings.
All deliveries are carried out by Bpost.
Shipping costs are as follows:
- France, Luxemburg, Netherlands, United Kingdom, Germany: 9,00 €
- Austria, Bulgaria, Cyprus, Vatican City, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Northern Ireland, Italy, Latvia, Lithuania, Madeira (island), Malta, Monaco, Poland, Portugal, Romania, San Marino, Slovakia, Sovenia, Sweden, Czech Republic: 18,50 €
- Albania, Andorra, Belarus, Bosnia-Herzegovina, Canada, Canary Islands, Ceuta, Croatia, United States of Amerca, Faroe Islands, Gibraltar, Guernsey, Iceland, Jersey, Lichtenstein, Macedonia, Isle of Man, Melilla, Mexico, Moldavia, Norway, Serbia, Montenegro, Svalbard and Jan Mayen, Switzerland, Turkey, Ukraine: 23,00 €
Deliveries take place exclusively on working days (there are no deliveries on weekends or bank holidays). The customer will be informed that any order placed on Friday afternoon will not be processed until the following Monday.
Delivery times are as follows:
- 3 to 6 days for the rest of Europe;
- 6 to 10 days for the rest of the world
These delivery times are estimated for information purposes. Yuso.brussels is not responsible for any lost or delayed packages, nor for issues pertaining to the carrier and transport services. In these instances, we advise the customer to address these services directly.
All products are carefully packaged by yuso.brussels in order to ensure an intact state during transportation. The customer must imperatively inspect the packaging and products once the package is received.
These delivery times are provided for information purposes only.
Yuso.brussels shall incur no liability in the event of delays, loss of products ordered or strikes which are due to the postal services or carrier. In such cases, the user must take the appropriate action directly with the postal services or carrier.
Any problems concerning the items delivered (damaged, missing articles, broken or faulty items, etc.) must be communicated to yuso.brussels within 3 days (including public holidays) after delivery (as per postmark). This notification, stating all the user’s reservations and claims relative to the nonconformity of the products delivered or defects, is to be sent by e-mail to firstname.lastname@example.org and by registered letter with acknowledgement of receipt to:
Avenue de Messidor 105
No claims will be accepted after this period.
ARTICLE 7 – RETURNS
When placing an order with us on yuso.brussels, customers are welcome to return any item(s) using our free returns service, provided you return them within 14 days of delivery.
Items should be returned, unused and with all garment tags still attached. Our branded boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.
For assistance please contact email@example.com.
Customers may return your items to yuso.brussels using its own shipper. If you do, please inform us within 14 days of delivery. We recommend that customers insures the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send.
ARTICLE 8 – LIABILITY
Yuso.brussels shall incur no liability for any delay or failure to fulfill the order due to a technical problem or any other cause outside its control. In such cases, the site shall be entitled to delay dispatch and delivery or cancel the order.
Yuso.brussels shall in no event incur any liability for any inconvenience or damage inherent in the use of the Internet, in particular connection interruptions, outside interference or the presence of computer viruses, or any other events of force majeure.
Yuso.brussels does not guarantee the accuracy of the information posted on this site and shall incur no liability for any damage incurred as result of any inaccuracy, including direct and consequential damages, or the loss of enjoyment resulting from the use of the site.
Yuso.brussels reserves the right to make changes to its site and its content at any time, including to its rates, descriptions and stock, without notifying users, whether or not they are registered with the site. The photographs and illustration of products on the Internet site yuso.brussels shall have no contractual value and yuso.brussels shall in no event incur any liability in this regard.
Yuso.brussels reserves the right to withdraw or change certain services or features of the site without notice. Yuso.brussels reserves the right, at any time and for any reason, to change or interrupt, temporarily or definitively, in full or partially, access to the site, without informing users. Yuso.brussels shall incur no liability for any direct or consequential damages in connection with any change, suspension or interruption of access to the site. In addition, yuso.brussels may restrict access to certain parts or to its entire site.
The yuso.brussels site may contain hypertext links directing users to other sites. Yuso.brussels shall in no event incur any liability for the content of such web sites should they infringe legal and regulatory provisions in force, or for the consequences of the use of these sites by users.
Yuso.brussels shall incur no liability for fraud or negligence committed by its employees, subcontractors and implementing agencies.
ARTICLE 9 – INTELLECTUAL PROPERTY
All designs, images, text, comments, illustrations and images reproduced on yuso.brussels are the latter’s exclusive property and are protected by intellectual and/or industrial property rights throughout the world.
Users may only store, print or display the content provided for their personal use. Users are not authorized to publish, handle, distribute or reproduce, in any format, all or part of this site’s content. They may in no circumstances alter, translate, reverse engineer, decompile or disassemble or create derivative works based on the support software or documentation provided by yuso.brussels.
“YUSO” is a registered trademark, which is owned exclusively by the company Zanzali SRL. Users are not authorized to use this trademark in any way and they agree not to use this trademark or similar trademarks without the prior, written consent of yuso.brussels.
Any hypertext link from this web site, whether using the framing or in-line linking technique, is formally prohibited without the prior, written consent of yuso.brussels.
ARTICLE 10 – CONFIDENTIALITY POLICY
In accordance with the Belgian law of 8 December 1992 on the protection of privacy with regard to the processing of personal data, yuso.brussels undertakes to protect the privacy of its users.
Collection and use of data
Yuso.brussels reserves the right to collect user date, in particular when a user places an order on the site. All the personal data collected are intended exclusively for yuso.brussels’ internal use.
The user information and data requested by yuso.brussels are necessary for registering and following-up orders, and to ensure that yuso.brussels’ business is managed efficiently. They also enable yuso.brussels to provide its users with customized services and improve the relevance of the information provided to clients. In using this site, users agree that their personal data may be processed on the basis described below and warrant that all the data provided by them are correct. The following data are collected on the site: surname, first name, date of birth, e-mail address, address, country, telephone number, credit card number and expiry date. Users are informed that these data are processed automatically.
When users visit the site yuso.brussels or send e-mails to it, they agree to receive electronic communications from yuso.brussels, such as newsletters, so as to be kept informed on a regular basis of offers available on the site.
Users can unsubscribe from this newsletter, by clicking the link at the bottom of each newsletter or on the site yuso.brussels.
These cookies are used to collect information in an anonymous way on the site pages and aspects consulted. This information is not matched with other information making it possible to identify the user personally, but the information is aggregated in order to inform yuso.brussels about the way in which the public uses the site. Information on items added by users to their basket is stored so that items selected by users are not lost between visits, but the identity of the user is not known to yuso.brussels, unless he or she places an order.
When users navigate within the web site, the cookies of business partners may be placed on their computer. These cookies are intended to identify the information consulted or items purchased on the site yuso.brussels and to collect browsing data in order to customize marketing offers sent to users outside the site.
Within the framework of such advertising partnerships, yuso.brussels may transmit data to its partners on the items consulted by users and the nature of their purchases.
Right of access and correction:
In accordance with the Belgian law of 8 December 1992 on the protection of privacy with regard to the processing of personal data, users have the right to access their personal data and correct, change and delete data at any time, by sending an email to firstname.lastname@example.org.
Yuso.brussels reserves the right to make changes to its confidentiality policy at any time, for any reason.
ARTICLE 11 – INVALIDITY
If any part of these General Terms of Sale is deemed to be invalid, this shall not affect the other terms and conditions which shall remain in full force.
Where these General Terms of Sale are silent on any matter, it shall be deemed to be governed by the practices of distance selling companies that are headquartered in Belgium.
ARTICLE 12 – DURATION
These terms and conditions shall apply throughout the period during which yuso.brussels offers its services online.
ARTICLE 13 – PROOF
The computerized records stored in the computer systems of yuso.brussels and its partners under reasonable security conditions, shall be considered as proof of communications, orders and payments between the parties.
ARTICLE 14 – GOVERNING LAW AND JURISDICTION
These General Terms of Sale shall be governed by Belgian law. In the event of any disputes, the applicable law shall be Belgian law and the courts of the judicial district of Brussels shall have exclusive jurisdiction.